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Order Changes

Order Changes

If you need to make a change to your order or wish to add something, do not call us or email us. We ship orders out very quickly and we will likely not receive the message in time. Instead, please follow these directions.


How to Make a Change to Your Address

  1. Go back on the website.
  2. Place another order with the correct shipping address (just add a customer note if you can't get the address changed).
  3. Choose "pay by phone" so you do not have to pay for the order again.
  4. Add a customer note that says, "This is the correct shipping address for order #xxxxx. If possible, please correct."

If we receive the correction in time we will correct the shipping address. If we do not receive it in time we will send you further instructions.


How to Add Something to Your Order

  1. Go back to the website.
  2. Order JUST the additional items. Do NOT order the items you successfully ordered.
  3. Pay for the items.
  4. Add a customer note that says, "If possible, please combine with order #xxxxxx".

We'll do our best to get the orders combined. If we are able to combine the orders, we will include additonal products to offset any extra shipping. If we are not able to combine them, we will ship them as two packages.


How to Change Your Order

  1. Go back to the website.
  2. Place a new order with exactly everything you want to order.
  3. Choose "pay by phone" so you do not have to pay for the order again.
  4. Add a customer note that says, "I made an error on my initial order. This is actually what I wish to receive."

We'll do our best to make the correction before the first order ships out. We will contact you if we do not receive the correction in time or if there is an adjustment in payment that needs to be made.


How to Use a Forgotten Discount

We're very sorry, but if you forget to use a discount, we can not adjust your charge. When you hit "Submit Order" your card is immediately charged. Send us an email and we will try to add extra items to your order to offset the discount you would have received.


We really hope that you enjoy all your Goat Milk Stuff!

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