If your order has not yet been fulfilled, it's not too late to add to it! 😃 The steps below may seem a bit complicated, but it's actually pretty straightforward, so don't get overwhelmed!
HOW TO DETERMINE IF YOUR ORDER HAS ALREADY BEEN FULFILLED.
When your order is fulfilled, you will be emailed a tracking number. If you've received a tracking number already then it is too late to add to your order.
If you're unsure whether or not you have been given a tracking number, you can check on the fulfillment status of your order yourself with these steps:
WHAT TO DO IF YOU'RE HAVING TROUBLE LOGGING IN.
If you are having difficulty logging in, that usually means you have not created an account. You most likely checked out as a guest by using your email but not creating a password. To fix this problem follow these steps:
HOW TO ADD TO AN UNFULFILLED ORDER.
If your order is currently unfulfilled, you need to go on the website and place an order for the additional items. For your security, we don't keep your credit card on file, so you will need to enter your credit/debit/paypal information again to pay for the added item(s). Just follow these steps:
A NOTE ABOUT SHIPPING
When you add to your order, the website cannot adjust for what the shipping should be based on your previous order. So you will be charged for shipping for the additional item(s) unless you are adding $50 or more. If we are able to combine your orders and save you money on shipping we will pass along the savings to you. We will either:
Which option you will receive is at our discretion based on what is going on in the soaproom when we combine your orders.
A FINAL CAUTION
Please be aware that occasionally you may check on your order and it is currently unfulfilled. But while you are placing an order for the additional items, we fulfill your first order. If this happens, we will ship your two orders separately. This only rarely occurs, but it is a possibility so we did want to mention it.