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Ordering and Payment FAQs

Do I need to have an account to order online?

No, you do not need to create an account.  You may sign out as a guest, but if you do not create an account, it may cause confusion when you try to order again later. 

How do I create an account?

An account does not require a username.  The website will use your email address to identify you.  You do need to enter a password to create an account.  To create an account, click on the top, right of the website where it says "Login" and then "Create account" and fill in the fields. 

What are the benefits to creating an account?

  • You will not need to re-enter your account information.
  • You will be able to see your order history.
  • You can do a "quick reorder" of a previous order. 

Do I have to enter all my personal information?

We request your name and address so we can ship your order to you. We request your phone number in case we have a question or problem with your order. We request your email address so we can communicate with you about the status of your order and so we can send you the tracking number and delivery status for your package. We never share your personal information and we only contact you by phone if there is a question about the order that you placed.

How do I change my personal information? 

You can change your name, address, and telephone number yourself by:

  1. Log in to your account
  2. Clicking on the upper left where it says "View address(es)"
  3. Click "Edit"
  4. Update your name, address, or phone number
Because your email address is your primary account identifier, you cannot change it on your own.  Simply Contact Us and provide your old email, your new email, and your full name and we'll make the change for you.

What do I do if I can’t log into my account?

Simply Contact Us with your name, address, and email and we will troubleshoot the problem and help you get logged in.  For your security, please do not send us your password.

Why can’t I find the account I created?

Signing up for the newsletter does not create an account on our website. You need to create an actual account on our website.

If you have done that and still can't find your account, you may have had a typo when you created the account or you may have changed your email address. Just contact us and we can try to locate your account for you.

Do you take phone orders?

Yes, we can take your order over the phone. Just call us at 812-752-0622 and we'll be glad to place your order. Please be aware that we only have one phone line, so if your call goes to voicemail within working hours, we're probably speaking with somebody else. Just leave us a message and we will return your call as soon as we can.

Can I send an order through the mail?

Yes, you can place an order through the mail. Be sure to include all of your contact information (including phone number) and the exact soaps and sizes you want. 

If you do not want to submit your payment online, but have access to the internet, you can place your order online and choose "money order" as your payment option. That way you will know the exact total for your order.  You can then mail in a check or money order.  We will not ship the order until payment has been received.

Can I receive free samples?

We no longer offer free samples. If you would like to try a scent before committing to a full bar, we have smaller travel bars available. We also have an entire sample pack if you would like a sampling of most of our regular soaps. And don't forget to sign up to receive our monthly newsletter which always contains a special.

I already placed my order – can I make a change to it?

If you need to make a change to your order, please call us at 812-752-0622 as soon as you realize that you need to make a change. We ship orders out very quickly and we may not receive an email in time. If you can't reach us by phone, please Contact Us with the information.

Can I purchase your stuff locally?

We have a farm store at our farm in Scottsburg, Indiana, where you can purchase all of our items (plus some extras we don't offer on the website). There are a few small stores and distributors that carry a selection of our products, but we cannot guarantee that they have our products in stock and we do not provide a list since we can't guarantee they will have enough inventory.

Can I pay with a check?

Yes, we accept checks or money orders as payment. They must be drawn on an American bank. We do not accept International bank checks. You can place your order on our website and choose "money order" as the payment option. Be sure to complete the checkout process completely.

Where do I mail checks?

Checks can be made out to Goat Milk Stuff and mailed to:
Goat Milk Stuff
76 S Lake Rd N
Scottsburg, IN 47170

Do you accept Paypal?

Yes, we accept paypal payments. It is an option during the checkout process.

Which credit and debit cards do you accept?

We accept MasterCard, Visa, America Express, and Discover.

Do you keep my credit card number on file?

We do not keep your credit card number for security reasons. We can not just add something to your order and charge your card because we don't know what the card number is.

How do I know that your site is secure enough to enter my credit card information?

We take security seriously and make sure that our site is current on all the latest security procedures and that our security certificate is up-to-date. Before entering your credit card information, be sure to look at your browser. It will turn from a red http:// to a green https:// when you are in a secure environment. This is true not just for our website, but for all websites. Before ever entering your card information on the internet, you should always confirm that your browser has a green https://.

I don't like to enter my credit card information online. Can I call you with it?

Yes. You can call us at 812-752-0622 and we can get your credit card information over the phone and process your payment.

When is my credit card charged?

Your credit card is charged when you hit the final "submit" button. We do not hold your card number and charge your order later.

I keep getting an error code on my credit card. What does it mean?

There is a credit card processing company that works between our website and your credit card company. This processing company is the one that decides whether or not to approve a charge. They are comparing your personal information that is entered on our website with your personal information that your credit card company has. If there is a slight discrepancy, because they'd rather err on the side of caution, they sometimes fail a good transaction. They do not give us a list of what their codes mean. The best thing is to to call us at 812-752-0622 and we can help you figure out the problem and get your card processed.

My card keeps being declined and I know it’s good. What should I do?

Give us a call at 812-752-0622 and we can process your card over the phone through a different system.