- Placing an Online Order - How-to, Registering, Trouble logging in, Mail orders, Changing an order, Returns
- Shipping - Costs, Arrival Time, International Shipping, Free Shipping, Changing shipping addresses
- Payment - Options, Types of credit cards, Online security
- The Goats - How many, Who does the milking, What happens to the babies
- The Soaps - Unscented soaps, Is Lye used, How should they be stored, How long soaps last, Gluten
Packaging - Soap Arrival, Identifying, Recycling & Returning Bags, Soap Without Bags Or Cards
Placing an Online Order
Do I need to have an account to order online?
Yes, you need an account.
How do I create an account?
An account does not require a username. The website will use your email address to identify you. You do need to enter a password to create an account. To create an account, click on the top of the website where it says "Create account" and fill in the fields.
What are the benefits to creating an account?
- You will not need to re-enter your account information.
- You will be able to see your order history.
- You can do a "quick reorder" of a previous order.
Do I have to enter all my personal information?
We request your name and address so we can ship your order to you. We request your phone number in case we have a question or problem with your order. We request your email address so we can communicate with you about the status of your order and so we can send you the tracking number and delivery status for your package. We never share your personal information and we only contact you by phone if there is a question about the order that you placed.
How do I change my personal information?
You can change your name, address, and telephone number yourself by:
- Log in to your account
- Clicking on the upper left where it says "View address(es)"
- Click "Edit"
- Update your name, address, or phone number
What do I do if I can’t log into my account?Simply Contact Us with your name, address, and email and we will troubleshoot the problem and help you get logged in. Please do not send us your password.
Why can’t I find the account I created?
Signing up for the newsletter does not create an account on our website. You need to create an actual account on our website.
If you have done that and still can't find your account, you may have had a typo when you created the account or you may have changed your email address. Just contact us and we can try to locate your account for you.
Do you take phone orders?Yes, we can take your order over the phone. Just call us at 812-752-0622 and we'll be glad to place your order. Please be aware that we only have one phone line, so if your call goes to voicemail within working hours, we're probably speaking with somebody else. Just leave us a message and we will return your call as soon as we can.
Can I send an order through the mail?
Yes, you can place an order through the mail. Be sure to include all of your contact information (including phone number) and the exact soaps and sizes you want.
If you do not want to submit your payment online, but have access to the internet, you can place your order online and choose "money order" as your payment option. That way you will know the exact total for your order. You can then mail in a check or money order. We will not ship the order until payment has been received.
Can I receive free samples?We no longer offer free samples. If you would like to try a scent before committing to a full bar, we have smaller travel bars available. We also have an entire sample pack if you would like a sampling of most of our regular soaps. And don't forget to sign up to receive our monthly newsletter which always contains a special.
I already placed my order – can I make a change to it?If you need to make a change to your order, please call us at 812-752-0622 as soon as you realize that you need to make a change. We ship orders out very quickly and we will likely not receive an email in time. If you can't reach us by phone, please Contact Us with the information. You can also follow these steps.
To correct the address
- Go back on the website.
- Place another order with the correct shipping address.
- Choose "money order" so you do not have to pay for the order again.
- Add a customer note that says, "This is the correct shipping address for order #xxxxx. If possible, please correct."
To Add Something to Your Order
- Go back to the website.
- Order JUST the additional items. Do NOT order the items you successfully ordered.
- Pay for the items.
- Add a customer note that says, "If possible, please combine with order #xxxxx".
What if there is an error or problem with the order I received?Simply contact us with your order number and what the problem is. You can also attach a photo if that helps clarify the situation. We will correct the problem as soon as possible.
Do you have a satisfaction guarantee?
Yes! Our products are used daily by our family and we're confident of their quality. We offer a 100% money back guarantee to our internet customers if there is a problem with the quality of any our items. This refund is on the cost of the product and not the shipping costs (delivery shipping or return shipping).
You must return any unused product within 1 week of receiving it and we will promptly refund the cost of the product 100% once we receive it.
The satisfaction guarantee does not apply to bulk items (buy 5 bars, buy 10 bars, large lotion sticks, lotion tubs, laundry refill, bulk bath fizzies) or custom orders unless they are defective or arrive with shipping damage.
If you are new to a scent or product, please first try the smallest size possible first before ordering a larger size.
Initial shipping cost may be deducted from refund amount if after the return, free shipping requirements were not met. This means that if you received free shipping and then return items which drop your subtotal to below the amount required for free shipping, the cost of shipping will be deducted from your refund. For example, if you purchase 5 bars of soap for $32.50, you qualify for free shipping which is a $6.25 value. If you then return 2 bars of soap, the initial shipping will be deducted and your refund will be $6.75 ($6.50 soap + $6.50 soap - $6.25 initial shipping).
How do I make a return?Returns can be shipped to: Goat Milk Stuff, 76 S Lake Rd N, Scottsburg, IN 47170. Be sure to include your name, address, phone number, email, and order number (if you have it). Add a note stating what you would like done (an exchange or refund).
Can I purchase your stuff locally?
We have a farm store at our farm in Scottsburg, Indiana, where you can purchase all of our items (plus some extras we don't offer on the website).
There are a few small stores and distributors that carry a selection of our products, but we cannot guarantee that they have our products in stock and we do not provide a list since we can't guarantee they will have enough inventory.
Shipping Online Orders
How does my order ship?Your order will ship via the United States Postal Service (USPS). We use USPS because they offer the priority flat rate postage option and for the vast majority of our orders, this is the least expensive option available. In a world where shipping costs continue to rise, we are always searching for ways to keep your shipping costs as low as possible.
Do you ship internationally?Yes, we ship internationally. It usually takes 1 week for your order to arrive unless it gets caught in customs in which case it can take up to a month to arrive. There are no refunds or reimbursement on international orders that do not arrive. You accept all risk for an order that ships internationally.
When will my order arrive?Your order will ship out very quickly. In fact, 99% of orders placed before 11am ship out the same business day. Priority mail orders will arrive in 2-3 business days after leaving the soaproom. First class orders may take a day or two longer.
The only time our speedy shipping is a problem is if you make an error or forget to add something to your order.
Can I track my package?We encourage you to track your package, especially if you ordered food items. When your order is shipped, we email you a tracking number. If you do not receive this tracking email within 3 days of placing your order, please contact us.
You can use the tracking number to track your package at http://usps.com.
What if I don't receive my package?If your package does not arrive, first check your tracking number online. Then if needed, contact your local post office with the tracking number. We do not have any more information on the location of your package than is shown by the tracking number. Your post office is the only one who can locate your package for you.
If the post office is unable to locate your package, please contact us then so we can make sure your order is delivered to you.
Can you ship other than USPS?At this point in time, we are unable to ship your order with any other delivery service.
Do you offer free shipping?Free shipping is currently available on all orders over $30. We occasionally send out free shipping with lower minimums via email a few times a year. To receive these notifications, please sign up for the Goat Milk Stuff monthly newsletter in the left side-bar of this page or at http://gmsnewsletter.com.
How do I ship to a different address?
- Log into your account at http://goatmilkstuff.com/My-Account
- Click on "address book"
- Add the new address
- You MUST then click on the word "select" by the proper address and that address will turn bold
- The address that is bold is the one that will appear as the "ship to" address
- If you have difficulty, add a "customer note" to your order telling us where to ship the package.
How much does shipping cost?Shipping varies based on what you order, how much you order, and where it is shipping. Shipping starts at $3 for just a single bar of soap to the United States and goes up from there. The best way to determine your exact shipping costs is to add the items to your cart and begin the checkout process. The website will give you the exact shipping cost before you need to enter your credit card number. You can experiment to see what is the best shipping value based on exactly what you are ordering.
Is there a cheaper way to ship than the options I am given?
We work very hard to offer the most efficient and lowest price shipping methods for your order. The shipping choices the website offers are the least expensive USPS options available based on what you ordered and where you live.
Can I pay with a check?Yes, we accept checks or money orders as payment. They must be drawn on an American bank. We do not accept International bank checks. You can place your order on our website and choose "personal check" as the payment option. Be sure to complete the checkout process completely.
Where do I mail checks?Checks can be made out to Goat Milk Stuff and mailed to: Goat Milk Stuff, 76 S Lake Rd N, Scottsburg, IN 47170.
Do you accept Paypal?Yes, we accept paypal payments. It is an option during the checkout process.
Which credit and debit cards do you accept?We accept MasterCard, Visa, America Express, and Discover.
Do you keep my credit card number on file?We do not keep your credit card number for security reasons. We can not just add something to your order and charge your card because we don't know what the card number is.
How do I know that your site is secure enough to enter my credit card information?We take security seriously and make sure that our site is current on all the latest security procedures and that our security certificate is up-to-date. Before entering your credit card information, be sure to look at your browser. It will turn from a red http:// to a green https:// when you are in a secure environment. This is true not just for our website, but for all websites. Before ever entering your card information on the internet, you should always confirm that your browser has a green https://.
I don't like to enter my credit card information online. Can I call you with it?Yes. You can call us at 812-752-0622 and we can get your credit card information over the phone and process your payment.
When is my credit card charged?Your credit card is charged when you hit the final "submit" button. We do not hold your card number and charge your order later.
I keep getting an error code on my credit card. What does it mean?There is a credit card processing company that works between our website and your credit card company. This processing company is the one that decides whether or not to approve a charge. They are comparing your personal information that is entered on our website with your personal information that your credit card company has. If there is a slight discrepency, because they'd rather err on the side of caution, they sometimes fail a good transaction. They do not give us a list of what their codes mean. The best thing is to to call us at 812-752-0622 and we can help you figure out the problem and get your card processed.
My card keeps being declined and I know it’s good. What should I do?
Give us a call at 812-752-0622 and we can process your card over the phone through a different system.
What type of goats do you have?We raise Alpine Dairy goats. We love them because they are curious and friendly, they give lots of milk, and come in many different colors. We also have a small herd of Nigerian Dwarf goats.
How many goats do you have?
The number of our goats varies greatly throughout the year as kids are born and sold. In 2014, we milked 16 goats and had about 30 kids born. In 2015, we milked 40 goats and had 72 kids born. In 2016, we milked 60 goats and had 104 kids born. In 2017, we milked 80 goats and had 149 kids born. In 2018, we are planning to milk around 100 goats.
We are increasing the size of the herd to keep up with the growing demand for our soaps, cheese, fluid milk, yogurt, and gelato.
Who milks the goats?
Everyone in the family knows how to milk, but Colter does the majority of the milking, with Fletcher as his regular substitute.
How often do you milk?
The goats are milked twice a day (morning and evening). We milk each goat for about 10 months of the year - starting in February or March and finishing in December or January. The goats are not milked for the last two months of their pregnancies so they can grow their babies.
How do you milk the goats?
Up until May 2016, the boys milked the goats by hand through a filter and into a stainless steel bucket. Now, we have a machine milking system where we can milk 16 goats at a time. The udders are cleaned and the inflations are attached. The milk is sent through stainless steel piping into a stainless steel, bulk, milk-holding tank where it is chilled to below 40 degrees in a matter of minutes. This produces milk that doesn't taste "goaty" at all.
Any goats that just had babies or are sick still get hand-milked.
Do you eat your goats?
We are not vegetarians, but we do not eat our dairy goats. We bottle raise them and consider them part of the family.
What do you do with all the babies?
We keep some of them (to either grow the herd or replace older goats) and sell the rest. Many of them go to good homes for breeding purposes on small, backyard homesteads. Most of them are used for 4H, and the rest usually become pets or pack goats.
What happens to your older goats?
We often sell many of our goats as milkers before they get too old to be moved. Those goats we are unwilling to sell (because they're our favorites) stay here on the farm until they die of old age.
When does a goat start giving milk?Goats start giving milk when they've had babies of their own. We breed the young does when they are about 7 months old and at least 70 pounds. They have a five month gestation and kid around their first birthdays.
Why do you bottle raise your baby goats?
There is a goat disease called CAE that is passed to baby goats through their mother's colostrum and milk. We started bottle-raising because we wanted to guarantee that we had a CAE-free herd.
We discovered that the babies were a lot healthier and friendlier when we bottle-raised them than when they were dam-raised. Because we free-choice milk until all the baby-bellies are completely full, we know that each baby goat is getting enough milk. They don't have to compete with a sibling (or multiple siblings) to get their share of their dam's limited milk supply.
The babies are also able to go to their new homes sooner because they can be fed with a bottle. This is better because they can adjust and bond with their new family at an earlier age.
We also discovered that bottle-raised babies make better milkers. Since they are more comfortable with humans, they are more relaxed on the milk stand. Over the years, we've had a handful of times where we've missed the birth of the babies by anywhere from minutes to a couple of hours. When this has happened, we always find that those babies are the least friendly of that season's kids, even though they are all raised together, in otherwise the same manner.
Bottle-raising baby goats takes a lot more effort on our part, but it is worth it for the health and happiness of our goats!
Goat Milk Soaps
What goat milk soap should I use on my face?
Which soap to use on your face is a matter of personal preference. If you don't have skin issues or sensitivities, any of the soaps are great. For extremely sensitive skin, we recommend that you stick with an unscented goat milk soap such as the purity or organic castile. I also wrote a blog post about What Do I Use on My Face? that has some more information. When applying lotion to my face, I first wash and dry my hands. Then I apply lotion to my hands and smooth it over my face. It only requires a little bit.
What soap should I use for my skin type?
Any of our goat milk soaps are going to be better for your skin than most store-bought soaps. But there are specific soaps we recommend for specific skin types. Take a look at the Skin Type page for more details.
What should I use in my hair?
Many people use our goat milk soaps as shampoo - particularly men. Women may find they need to give their hair time to get used to soap instead of store bought shampoo. We do have a solid shampoo bar that is also available and very popular. I also wrote a blog post with a lot of extra information on How to Use the Shampoo Bar.
What goat milk soap should I use if I'm undergoing chemotherapy or radiation?
We have many people say that our organic castile goat milk soap was very helpful on their skin during and after their cancer treatments.
What are the benefits of using goat milk soap?
One of the first questions we're always asked is, "Why goat milk?" When making soap, you need a liquid. Some soapmakers use water, some use fruit juice, vegetable juice, or even beer. We choose to use goat milk. The cream and the proteins that are present in the goat milk add a moisturizing effect to soap that is above and beyond what water can achieve.
Before Goat Milk Stuff, Jim used to work outside year round. Because his skin was so dried out and chapped, I had to buy lotion in bulk to get him through the winter. When he started regularly using our goat milk soap, his fingers stopped cracking and splitting. That was enough to convince me of the benefits of goat milk soap. But if you want more, checkout the article I wrote on Goat Milk Soap Benefits.
Is your goat milk soap 'Natural'?
There is no definition for "natural", so that is a hard question to answer. We consider our soaps to be natural. We use food-quality ingredients in our soaps and do not add any chemicals to create any extra properties in the soap.
Is your goat milk soap 'Hypo-Allergenic'?
There is no real definition for "hypo-allergenic" as people have allergic reactions to products listed as hypo-allergenic all the time. We list the ingredients on every bar of soap and use all food-grade, simple ingredients. If you have allergies, please check the ingredients and test the soap on a small patch of skin first.
How much goat milk is in your soap?
Each full bar of soap contains at least 1 oz of goat milk. We did a lot of testing to find the optimal amount of goat milk. Our formula has enough milk to produce the qualities in the soap that are important. But we don't add too much milk because that can lead to a mushy, soft bar of soap that won't last long. More milk is not necessarily better.
Do you have any soaps made without goat milk?
No we do not. All of our soaps contain goat milk.
What do you use to scent your soaps?
We use high quality essential and fragrance oils that are body safe.
What is an Essential Oil?
Essential Oils are derived exclusively from plant material. We have many soaps that are made with just essential oils.
What is a Fragrance Oil?
Fragrance oils often use essential oils, but also contain a synthetic component to mimic scents that can not be derived from nature. The fragrance oils that we use are phthalate and paraben free.
Do you have any unscented soaps?
We have several unscented goat milk soaps to choose from. But be aware that since we do nothing to remove the scent, the soaps will still smell like soap. The cotton bags that the soaps come in may also pick up some soap scent from the other soaps in our soaproom. Just discard the bag and use your soap. There is no scent added to it.
Do you use lye to make your soap?
Yes, we do use lye in our soap. There is no such thing as soap without lye. You can have detergent without lye or you can melt down somebody else's soap (who used lye). But lye is a necessary ingredient in the soapmaking process. Properly made soap (which ours is), will not have any lye left over in the finished soap.
Can I cut your goat milk soap?
Yes, it is safe to cut your bars. We offer several bar sizes to meet different needs, but you can cut your bars into whatever shape you wish. You can use a kitchen knife to cut them. We use a putty knife in a mitre box. Whichever way is easier - just be careful not to cut yourself because th soaps are hard.
Do you cure your soap?
Yes, we cure our soap for a minimum of 6 weeks. Soap will actually get better as it ages. It will last longer and lather more. However, you may find that the scent starts to fade after a year.
How do I store my soap?
If you need to store the soap, store it in a non-humid location out of direct heat or sunlight.
Will the soap melt?
The soap will not melt when we ship it to you and it will not melt in your purse, pocket, or car. It takes very high temperatures to melt down the soap.
How is your soap made?
The soap is made with the cold process method.
Does your soap contain gluten?
The soaps do not contain any gluten. We even use certified gluten free oats in our scrub soaps so there is never a trace of gluten on any of our soap equipment.
How do my soaps arrive?
Every size bar (full, half, or travel) of goat milk soap comes in a cotton drawstring bag. Uncured logs of goat milk soap are also available. These logs arrive without any packaging, labeling, or cotton bags.
How do I know which scent is which?
Each bag has the scent stamped on the front. Under where it says "Handmade Goat Milk Soaps" (in red), there we will be a black stamp with the name of the soap. Because these are all stamped by hand, sometimes they are crooked or double-stamped (especially if the younger children have been stamping).
Do you recycle the bags?
Yes, we do recycle the bags.
How can I return the bags?
You can send the bags back to us at Goat Milk Stuff, 76 S Lake Rd N, Scottsburg, IN 47170.
Can I get soap without the bags and business cards?
By law, we are required to label that our soaps are soap and list the minimum weight. If you do not want the bags, you need to add a customer note to your order that says, "I do not want any cotton bags or cards. I understand that my soap will not be labeled 'soap' and will not have the minimum weight listed. I also understand that the soaps I order will not be identified at all."