No, you do not need to create an account. You may sign out as a guest, but if you do not create an account, it may cause confusion when you try to order again later.
An account does not require a username. The website will use your email address to identify you. You do need to enter a password to create an account. To create an account, click on the top, right of the website where it says "Login" and then "Create account" and fill in the fields.
We request your name and address so we can ship your order to you. We request your phone number in case we have a question or problem with your order. We request your email address so we can communicate with you about the status of your order and so we can send you the tracking number and delivery status for your package. We never share your personal information and we only contact you by phone if there is a question about the order that you placed.
You can change your name, address, and telephone number yourself by:
Because your email address is your primary account identifier, you cannot change it on your own. Simply Contact Us and provide your old email, your new email, and your full name and we'll make the change for you.
Simply Contact Us with your name, address, and email and we will troubleshoot the problem and help you get logged in. For your security, please do not send us your password.
Signing up for the newsletter does not create an account on our website. You need to create an actual account on our website.
If you have done that and still can't find your account, you may have had a typo when you created the account or you may have changed your email address. Just contact us and we can try to locate your account for you.
Yes, we can take your order over the phone. Just call us at 812-752-0622 and we'll be glad to place your order. Please be aware that we only have one phone line, so if your call goes to voicemail within working hours, we're probably speaking with somebody else. Just leave us a message and we will return your call as soon as we can.
Yes, you can place an order through the mail. Be sure to include all of your contact information (including phone number) and the exact items, sizes, quantity, and scent you want.
You can determine your shipping based on the information on the Shipping page.
If you order any limited edition items, please be aware that they may be sold out by the time we receive your money order. So be sure to include your phone number so we can call you.
Please send a money order for the entire amount to Goat Milk Stuff, 76 S Lake Rd N, Scottsburg, IN 47170.
We no longer offer free samples. If you would like to try a scent before committing to a larger bar, we have smaller travel bars available. And don't forget to sign up to receive our monthly newsletter for all news related to soap and any specials we may be offering.
If you need to make a change to your order, please call us at 812-752-0622 as soon as you realize that you need to make a change. We ship orders out very quickly and we may not receive an email in time. If you can't reach us by phone, please Contact Us with the information.
We have a farm store at our farm in Scottsburg, Indiana, where you can purchase all of our items (plus some extras we don't offer on the website). There are a few small stores and distributors that carry a selection of our products, but we cannot guarantee that they have our products in stock and we do not provide a list since we can't guarantee they will have enough inventory.
Yes, we accept money orders as payment. They must be drawn on an American bank. We do not accept International bank checks.
Money orders can be made out to Goat Milk Stuff and mailed to:
Goat Milk Stuff
76 S Lake Rd N
Scottsburg, IN 47170
Yes, we accept Paypal payments. It is an option during the checkout process.
We accept MasterCard, Visa, America Express, and Discover.
We do not keep your credit card number for security reasons. We can not just add something to your order and charge your card because we don't know what the card number is.
We take security seriously and make sure that our site is current on all the latest security procedures and that our security certificate is up-to-date. Before entering your credit card information, be sure to look at your browser. It will turn from a red http:// to a green https:// when you are in a secure environment. This is true not just for our website, but for all websites. Before ever entering your card information on the internet, you should always confirm that your browser has a green https://.
Yes. You can call us at 812-752-0622 and we can get your credit card information over the phone and process your payment. But please be aware that we are entering your credit card online ourselves. We make sure it is a secured environment, but it is still online.
Your credit card is charged when you hit the final "submit" button. We do not hold your card number and charge your order later.
There is a credit card processing company that works between our website and your credit card company. This processing company is the one that decides whether or not to approve a charge. They are comparing your personal information that is entered on our website with your personal information that your credit card company has. If there is a slight discrepancy, because they'd rather err on the side of caution, they sometimes fail a good transaction. They do not give us a list of what their codes mean. The best thing is to to call us at 812-752-0622 and we can help you figure out the problem and get your card processed.
Give us a call at 812-752-0622 and we can process your card over the phone through a different system.
