Shipping

We work hard to ship your order so that it arrives quickly and safely at your home. Keep reading for more details...

Do you offer free shipping?

Yes! Free shipping is currently available on all U.S. orders over $65. 

How much does U.S. shipping cost?

We offer $6 Shipping on all orders and Free Shipping on orders over $65.

Do you guarantee delivery?

We promise to package your order well, but we cannot guarantee your order once it leaves the farm. We do offer Replacement Shipping Coverage for a small fee that ranges from 49 cents to $3 depending on the size of your order. This coverage is optional and you can remove it at checkout if you don't want it.

If you choose Replacement Shipping Coverage, we will replace any order that is damaged, lost, or stolen one time. If you decline Replacement Shipping Coverage, you are resuming responsibility for your order once it leaves our farm. If anything happens to your order, you will need to contact USPS directly.

Given the rise in stolen packages, we highly recommend this coverage.

How does my order ship?

All orders ship with the USPS Ground Advantage which should take 2-5 days to arrive. Priority shipping is an available shipping option as well. It should take 2-3 days to arrive. We will ship your order very quickly, but these times are dependent on the USPS and please be aware that they do not always meet them.

Your order will ship via the United States Postal Service (USPS). We use USPS because it is the least expensive option available. In a world where shipping costs continue to rise, we are always searching for ways to keep your shipping costs as low as possible.

Do you ship internationally?

We are no longer shipping international orders directly. If you live outside of the United States, we recommend that you use a service such as https://myus.com. We have had several customers use this service and are pleased with it. By using this service (or one like it), you should be able to save money on shipping because they offer better shipping rates and you will qualify for free U.S. shipping from our website if your online order subtotal is $65 or greater.

"The tip to use MyUS.com was really really good. I got the Shipment through on Tuesday." (8 days after the order shipped) - Adeniyi

When will my order arrive?

Your order will ship out very quickly. Priority mail orders will usually arrive in 2-3 business days after leaving the soaproom. Ground Advantage orders usually take 2-5 days.

The only time our speedy shipping is a problem is if you make an error or forget to add something to your order, so please check your order carefully before submitting.

Can I track my package?

We encourage you to track your package. When your order is shipped, we email you a tracking number. If you do not receive this tracking email within 2 business days of placing your order, first check your spam folder and then please contact us.

You can use the tracking number to track your package at http://usps.com.

What if I don't receive my package?

If your package does not arrive, first check your tracking number online. Then if needed, contact your local post office with the tracking number. We do not have any more information on the location of your package than is shown by the tracking number. Your post office is the only one who can locate your package for you.

If the post office is unable to locate your package, please contact us then so we can make sure you receive what you ordered.

How do I ship to a different address?

1. Add all your items to your Cart.
2. Start the Checkout process.
3. On the "shipping" page of the checkout process, at the top, it will say "ship to" then the selected address.
1. If this is the correct address, proceed.
2. If this is not the correct address, click on the "change" link on the right.
3. Update the shipping address to the correct one.
4. Check your order confirmation to confirm the correct shipping address was entered.
5. Email us at soap@goatmilkstuff.com immediately if the shipping address is incorrect.

Is there a cheaper way to ship than the options I am given?

We work very hard to offer the most efficient and lowest price shipping methods for your order. The shipping choices the website offers are the least expensive USPS options available based on what you ordered and where you live.