Our products are used daily by our family and we're confident of their quality. We offer a 100% money back guarantee (as a website credit) to our customers if there is a problem with the quality of any of our items. This guarantee applies to items that are defective and does not apply to scent preferences or personal body chemistry variations. This website credit is on the price of the product and not the shipping costs.
Regular or Bulk Items
If you are new to a scent or product, please first try the smallest size possible before ordering a larger size. The return policy only applies to items if they are defective or arrive with shipping damage. We offer small sizes of almost all of our products (including soaps, deodorants, lotions, laundry soap, etc.) so you can try them before committing to a larger size. Regular or bulk items may not be returned because you don't care for the item.
There is no return on any custom items. We do our best to accurate describe and custom create an item that meets or exceeds your expectations. But because the items are custom, they can not be returned.
If your item arrives damaged, please take a photo of it and email it to us at email@example.com. We will quickly respond and help you to determine if a credit or replacement is the best option.
We work very hard to have your orders shipped quickly and with no errors. One person pulls your order, another person checks it, and a third person boxes it up. Despite these quality checks, sometimes an error still occurs. If this happens, just take a photo of what you received and email it to us with your order number. We will get the error corrected quickly and reship or credit you for what you should have received. If any items that were sent in error need to be returned, we will get you directions on how to return them as easily as possible.
If you change your mind about an item, you may return any unused product within 1 week of receiving it and we will issue a website credit for what you paid for the product once it is returned to us and arrives in good condition. Please contact us before returning so we may give you detailed return instructions.
Used products may only be returned under special conditions and are treated on a case by case basis depending on the item and the reason for return. Not caring for a particular scent is not sufficient to return a used item. We recommend that you smell any items before using them. We do our best to accurately describe scents, but because everyone's sense of smell is unique, it is hard to fully describe a scent over the computer. Please smell the item before using it to make sure you like it because you may return any items that have not been used for a website credit.
If you would like to return a used item, please email us at firstname.lastname@example.org with a full description of why you would like to return the item. We will get back to you quickly once we receive your information.
We will do our best to make sure you are 100% satisfied with everything you purchase from Goat Milk Stuff. We've been in business over ten years and have hundreds of testimonials attesting to our wonderful customer service. We're here to make sure that you have a great experience with Goat Milk Stuff as well.