Return and Refund Policy

Our products are used daily by our family and we're confident of their quality.

But we recognize that you might not enjoy how something smells or feels. And so we have a 60-day, no-hassle return policy. This means you have 60 days after receiving your item to request a return. For sanitation and health reasons, only unused items are available for return.

Damaged Items.
Please open and inspect your order when you receive it. Contact us immediately if there are any damaged, missing, or incorrect items so that we can make it right.

Items Eligible for Return.
Only unused items in their original packaging and condition are eligible for returns. There are no returns on custom items. There are no returns on refill items such as laundry refills, tooth powder refills, liquid soap refills, or lotion tubs. If you are trying one of these products for the first time, please order a smaller size first.

Refund Details.
When an unused item is received back, we will issue a refund to the payment form you used with the purchase. You will receive an email notification when this happens. Funds usually appear on your account within 48 hours. You are responsible for the return shipping costs. No shipping costs (to or from your address) will be credited.

Exchanges.
The fastest way to ensure you get what you want is to return the item you have. We will issue your refund or credit, and you can then make a separate purchase for the new item.

Shipping Directions.
Package any unused items carefully and return them to us at: Goat Milk Stuff | 76 S Lake Rd N | Scottsburg, IN 47170. Be sure to include your contact information and order number so we can identify the return. You are responsible for return shipping costs. So if you are using USPS, shipping via Ground Advantage (and not Priority) should lower your shipping costs. Goat Milk Stuff is not obligated to process a refund if the items are not successfully returned so we recommend saving the tracking number.

Allergic Reactions.
We recognize that allergic reactions can occur. If you have an allergic reaction to one of our products, stop using it immediately. Reach out to us at soap@goatmilkstuff.com before using any other products you ordered. If you suffer with allergies, be sure to try the smallest size product we have available to make sure you are not allergic.

Defective Items.
We have a strong quality control program at Goat Milk Stuff and usually the only product defects we have occur with defective packaging such as spray bottles that won't spray, foamer bottles that won't foam, or soap savers that unravel too quickly. Please reach out to us if you have a problem before returning the item, since defective items usually do not need to be returned. Not liking the scent or feel of a product does not make it a defective item.

Ordering Incorrect Items.
Sometimes you realize after your order shipped, that you ordered the wrong item. If this occurs, when your order arrives, do not open it! Instead, mark it "return to sender" and ship it back to us unopened. This will prevent you from being charged for return shipping.

Repeat Returns.
We reserve the right to no longer accept returns and issue refunds or credits for people who repeatedly order and return items. This will be addressed on an individual basis if it becomes a problem.